Politique de remboursement

🔁 Returns Policy

We accept returns only for damaged or defective products. Due to the nature of our products, all other sales are final.

Return Eligibility

  • Damage must be reported within 7 days of delivery

  • Products must be unused and in original packaging

  • Final Sale: Discounted, clearance, or promotional items are not eligible for return

Return Procedure

Email info@elegantdesignsupply.com with:

  • Your order number

  • Items to be returned

  • Clear photo of damage or defect

We will review your request and respond with return instructions.

Refund Terms

  • If we are at fault (defective or incorrect item):

    • Full refund including return shipping

  • If not our error:

    • Return shipping is the customer’s responsibility

    • A 10% restocking/administration fee may apply

    • Shipping charges are non-refundable

Refunds are issued to the original payment method within 7–10 business days after return approval. Please allow up to 5 additional business days for processing by your bank or credit card company.

🔄 Exchanges

We do not offer direct exchanges.
Please return the item for a refund (if eligible) and place a new order separately.