Politique d’expédition
🚚 Shipping Policy
🌍 International Shipping
We ship to Canada and the United States, excluding:
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Alaska
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Hawaii
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Puerto Rico
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U.S. Virgin Islands
We do not ship to P.O. Boxes.
💵 Shipping Rates
| Order Total | Quebec & Ontario | Other Canadian Provinces | USA (USD) |
|---|---|---|---|
| $34.99 and under | $18 CAD | $25 CAD | $20 USD |
| $35 – $149.99 | $25 CAD | $35 CAD | $35 USD |
| $150 – $298.99 | $35 CAD | $45 CAD | $50 USD |
| $299.99 – $499.99 | Free | Free | $65 USD |
| $500 and up | Free | Free | $80 USD |
*All rates are for standard shipping. Prices may change without notice.
*Customs duties and import taxes are not included and must be paid by the customer.
🕒 Processing & Delivery Time
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Processing time: 1–3 business days
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Delivery estimates:
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East Coast Canada: 1–4 business days
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West Coast Canada: 3–8 business days
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USA: 4–9 business days
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Delivery estimates apply to in-stock items only. Preorders have separate timelines.
📦 Order Tracking
Once your order ships, you will receive an email with a tracking number. Please allow 24 hours for tracking to update.
📬 Incorrect or Incomplete Address
If your package is returned due to an incorrect or incomplete address:
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Shipping fees are non-refundable
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Refund will be issued only after the item is returned to us
Please verify your address carefully before checkout.
📭 Missed Deliveries or Unclaimed Packages
If you miss a delivery attempt and fail to retrieve the package from the carrier, and it is returned to us:
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Shipping costs are non-refundable
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Reshipping is available upon request and payment of a new shipping fee
Please monitor your tracking information and respond to delivery notices promptly.
🌐 International Duties & Customs
Customers are responsible for all customs duties, import taxes, and related fees imposed by their country of delivery. These charges are not included in the purchase or shipping total.
❌ Refused Shipments
If an order is refused or returned due to non-payment of import charges:
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No refund will be issued
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Return shipping, customs handling, or restocking fees may apply
We are not liable for delays, losses, or rejected shipments related to customs issues.